Yes. Upon arrival, we will perform a walkthrough to make sure all appliances are in working condition, lights, linen etc. We will check to verify nothing has been damaged or removed from the property as well. We will take photos and write up a report to send to you via email.

The goal is to always send the same cleaners for each visit you have with us. Unfortunately not always is that possible for several reasons such as vacation time, illness and scheduled days off. If we know far in advance that your cleaner will not be present at your next cleaning, we will inform you as well as assure you that the person we will send in their place is just as amazing as your regular cleaning tech.

After filling out an inquiry form either from our website or a link via email, a customer service rep will contact you to schedule an appointment for a consultation. From there you will be emailed a proposal. If you would like to start services with us, you respond to email informing us that you would like to move forward. We will finalize any loose ends and get you set up for your initial clean appointment.

No. The first step to ongoing commercial cleaning services includes the initial/deep clean. This cleaning allows for a fresh start where we are then able to maintain the property based on the frequency cycle you chose when signing up.

You will be required to keep a card on file until services have been rendered. After the initial 4 man hours have been complete, your card will be charged. If additional hours are needed, we will calculate the remaining balance to process the final payment. (VISA, MasterCard, AMEX) are all accepted methods of payment. There will be a 4% convenience fee for card use.

Your cleaning crew works very hard to exceed or meet your expectations. Although tipping is not required, it is highly appreciated and our team is forever grateful of your kind gesture.

Yes. We understand the importance behind providing comfort and security to our clients. We are fully insured and bonded in hopes to protect everyone from unforeseen circumstances.

No. We provide all supplies, products and equipment for our staff to use while on the property.

If your cleaning falls on a holiday, we will contact you prior to your scheduled visit to reschedule the appointment for you.

Feedback is appreciated as we continue to work to improve systems and services and ways to serve you better. It is highly encouraged. You can call us, write a letter, send a text or shoot us an email.

Keys are all protected inside a lockbox. When not locked away, they are given to our experienced, background checked and rigorously trained staff. They will see that keys are in the appropriate hands and are returned to the lockbox once job has been marked completed.

Unfortunately, we aren’t miracle workers or perfect but we definitely try to do our best. If for any reason you are not satisfied with the cleaning, please contact us within 24 hours of you serviced time to let us know your concerns. From there we will work to turn things around immediately for you.

While we do NOT offer refunds, we do offer to you the option for rectifying the problem and concern within 48 hours of rendered services.

Yes. All staff are fully screened, background checked and are able to legally work in the United States.

No, you are not required to be present during the cleaning. We only need access to the property. Garage/lockbox code, key, unlocked door. Should you decide to hide a key or leave a door unlocked, Reflections Cleaning Enterprises is not held liable or responsible if an unauthorized person enters without permission.

We understand that plans can change which is why our service is fully flexible right up until 48hr in advance of your scheduled cleaning. Let us know before 48hr in advance to avoid our $89 cancellation fee.

No. Due to liability and insurance restrictions we are NOT allowed to move and or lift furniture.